Q1: How do I purchase an item from your website?
A: You can browse through our wide selection of classical audio products. Once you have made your selections, click on the 'Buy Now' button. You will be redirected to a page where you need to select your shipping location. Select your shipping location and click on the 'continue' button. On the next page may update the order quantity and complete submitting your payment information. You can make a payment using your Paypal Balance, Visa, MasterCard, Amex or Discover. After completing your order, you will receive a email receipt from Paypal confirming your order.

Q2: What are the payment options?
A: You may pay by:
a) Major Credit Card - Visa, Master Card, American Express & Discover (through Paypal)
b) Paypal Balance
c) eCheck (through Paypal)
d) Certified Check / Money order / Personal Check. - If you want to use this option please confirm the total amount with us before sending us the payment. The total amount is the item price plus the cost of shipping. Your purchase will be shipped out once the money order/check has been cleared by our financial institution.

Q3: Do you ship internationally (outside US and Canada)?
A: Yes, we ship worldwide.

Please note that product warranty on many products will be void outside United States. Also all our products are designed to run on the 110V (North American) system. If you plan to purchase our products for use in a 220V system (such as in Europe or Asia), you must purchase a 220V to 110V converter. This transformer can be purchased at many local electronic stores.

Q4: Do you accept international currencies?
A: We accept US dollars & Canadian dollars only..We accept US dollars for US and International Dollars and Canadian dollars for Canadian orders.

Q5: Will I be charged sales tax on my order? 
A: US customers are not charged sales tax.
Non US customers may be charged additional duties or brokerage fees. These fees mainly depend on your country of shipment and the total dollar value of your purchase (before shipment cost). As custom regulations are different for each country, you should contact the customs agency in your country for more information.

Q6: Which shipping company do you use?
A: UPS Ground, FedEx and USPS. The shipping method for your order depends on the size of item purchased and the shipping destination. We ship via the most reliable shipping method.

Q7: When will I receive my online order?
A: Most Orders are shipped out within 2-3 business days (EST: 9:00 AM. Monday - 5:00 PM Friday). You will be notified of any further any further delay in shipping out your order After your order has been shipped, you will receive an email with the FedEx or UPS tracking number. You can then track your order using our online order tracking tool. Below are the estimated shipping transit times to common destinations:

         Delivery Estimates to Your Destination

Lower 48 States	5-6 Business Days
Alaska & Hawaii	4-5 Business Days
Canada	7-9 Business Day
International Destinations	9-21 Days

Q8: Do I have the option to pick up an item from your store or warehouse?
A: No. All items are shipped to the shipping address that you specify during checkout. Our shipping charges are very reasonable and lower than most of our competitors.

Q9: How do I track my packages that have been shipped?
A: As soon your item is shipped, we will send you an email with the UPS, FedEx or USPS tracking number. You can then track your order using our online tracking tool.

Q10: Can you help me find an audio product that is not listed on your website?
A: We have over 1050 classical audio products. We have listed most of the popular selling products on our website. If you don't find the product on our website we might have it in our warehouse. In that case you should contact our customer service and provide them the product information (such at brand, model number, specifications and/or any other information that you might have). If we have the product we will email you the picture, description and the price of the item. You may then place an order using our custom order form.

Q11: What is your warranty return policy?
A: Our Company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern regarding your purchase, please contact us immediately and we will provide you the complete return instructions.

1)All merchandise is guaranteed for 30 Days from the original date of purchase.

2)Some merchandise may have a Manufacturers Warranty included in the package that will apply.

3)All defective merchandise will be repaired or replaced with the same or better.

4) A 20% restock fee will be applied on all unwanted returns. This fee will be waived for defective products only.

5)We accept any return made within the first 30 days from your purchase date.

Q12: Do you drop ship your products?
Yes, we can dropship all our products. Simply checkout and include your address as the billing address and the receivers address as the shipping address. We do not charge any additional fee for dropshipping.

Q13: Are your products new or factory reconditioned?
Most of our products are brand new. If the item is factory reconditioned you will see [R] next to the model number. If there is no [R] next to the model number the product is brand new. Products that are reconditioned by the manufacturer have been tested to meet quality specifications, with a 90 days manufacturer's warranty. The warranty is serviced direct. Reconditioned products come with all original accessories and instruction manuals.

Q14: How long do you take to respond to an customer inquiry?
A: Depending on the time of the day, we will attempt to answer your emails within a few hours to upto 48 hours.